At bggame, the privacy and security of your personal data is a core commitment, not an afterthought. This Privacy Policy explains what information we collect from players across Bangladesh, how we use it, who we share it with, and how we protect it. It also sets out your rights as a data subject and how to exercise them.
bggame ("we", "us", "our") operates the online casino and sports betting platform available at bggame.win. We are committed to protecting the privacy and security of all personal data entrusted to us by our players. This Privacy Policy ("Policy") describes how bggame collects, processes, stores, shares, and protects personal information in connection with your use of our Platform, including the website, mobile interface, games, betting markets, account portal, payment services, and customer support channels.
This Policy forms part of your agreement with bggame and should be read alongside our Terms & Conditions. By registering an account and using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
If you have any questions about this Policy or wish to exercise any of your data rights, please contact our support team at [email protected]. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).
bggame collects different categories of personal data depending on how you interact with the Platform. The categories of data we collect are set out in the table below:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID / passport number, photograph | Registration and KYC verification |
| Contact Data | Email address, mobile phone number, city / district of residence (e.g., Dhaka, Chittagong, Sylhet) | Registration and account updates |
| Financial Data | bKash / Nagad / Rocket account numbers, bank account details, transaction history, deposit and withdrawal amounts in BDT | Payment processing and KYC |
| Gaming Activity Data | Game history, bet amounts, win/loss records, bonus usage, session durations, RNG outcomes | During Platform use |
| Technical Data | IP address, device type, operating system, browser type, screen resolution, referring URL | Automatically on site visit |
| Usage Data | Pages visited, features accessed, time on site, click patterns, search queries | Automatically during sessions |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact support |
| Preference Data | Responsible gaming settings, deposit limits, self-exclusion preferences, marketing opt-in status | Account settings and requests |
bggame collects personal data through the following channels:
We collect data directly from you when you: register an account on the Platform; complete our KYC identity verification process; make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer; contact our customer support team by email or live chat; respond to surveys, promotions, or seasonal campaigns (e.g., Eid or Pohela Boishakh special offers); or update your account settings and responsible gaming preferences.
When you visit or use the Platform, our servers and analytics systems automatically collect technical and usage data. This includes your IP address (which may indicate your approximate location within Bangladesh), device and browser information, session timestamps, and pages or game categories accessed. This data is collected using cookies, server logs, and similar tracking technologies as described in Section 7 of this Policy.
In limited circumstances, we may receive personal data about you from third parties, including: payment service providers such as bKash, Nagad, and Rocket when processing your transactions; identity verification partners who assist with NID validation; fraud prevention and risk management services; and analytics providers that aggregate anonymised usage patterns to help us improve the Platform.
bggame processes your personal data only for specific, defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process personal data are:
bggame processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
bggame does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited and controlled circumstances:
We share financial transaction data with payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank solely to the extent necessary to process your deposits and withdrawals in BDT. These providers operate under their own privacy policies and are contractually bound to process your data only for the stated purpose.
We share identity documents and personal data with KYC verification partners to validate NID details and confirm player eligibility. These partners are engaged under data processing agreements that restrict their use of your data to identity verification purposes only.
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive anonymised session and game-play data necessary to operate their certified RNG systems and live dealer studios. No personally identifiable data is shared with game providers beyond what is technically necessary to authenticate a valid active session.
We may share data with fraud prevention agencies, cybersecurity vendors, and risk management platforms to detect and prevent fraudulent activity, money laundering, and unauthorised access. These services process data only in accordance with our documented instructions.
We may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so or where we believe in good faith that disclosure is necessary to prevent criminal activity, protect the safety of individuals, or enforce our Terms & Conditions.
In the event of a merger, acquisition, restructuring, or sale of all or part of bggame's business assets, personal data held about registered players may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy practices of the acquiring entity before the transfer takes effect.
bggame uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and understand how you use our services. The types of cookies we use are described below:
Most browsers allow you to control cookie settings through the browser's privacy or settings menu. Disabling strictly necessary cookies will impair your ability to use the Platform. Disabling functional or analytics cookies will not prevent access to the Platform but may affect your experience.
bggame implements robust technical and organisational security measures designed to protect your personal data from unauthorised access, loss, alteration, disclosure, or destruction. Our security infrastructure includes the following safeguards:
Despite these measures, no method of electronic transmission or data storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights or freedoms, bggame will notify affected players promptly in accordance with applicable breach notification obligations.
bggame retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal and regulatory retention obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years after closure | Legal / AML obligations |
| KYC Documents | Duration of account + 5 years after closure | Regulatory requirement |
| Financial / Transaction Data | 7 years from transaction date | Financial record-keeping law |
| Gaming Activity Records | 5 years from session date | Dispute resolution / compliance |
| Customer Support Records | 3 years from last interaction | Legitimate interests |
| Marketing Preferences | Until consent withdrawn or account closed | Consent |
| Technical / Log Data | 12 months from collection | Security and fraud prevention |
When the applicable retention period has expired and there is no longer a legal basis for continued storage, personal data is securely deleted or anonymised so that it can no longer be linked to any identifiable individual.
As a bggame player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.
Request a copy of all personal data bggame holds about you, including account information, transaction history, and KYC records.
Request correction of any inaccurate or incomplete personal data we hold about you, such as a misspelled name or outdated contact details.
Request deletion of your personal data where there is no longer a legitimate reason for us to process it, subject to our legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while the accuracy of data is being contested.
Request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
Object to processing based on legitimate interests, including profiling. You may also withdraw marketing consent at any time.
The bggame Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18. Age verification is performed as part of the registration and KYC process, and accounts found to belong to minors will be closed immediately with any deposits returned via the original payment method.
If you are a parent or guardian and have reason to believe that a minor has registered on the Platform and provided personal data, please contact us immediately at [email protected]. We will investigate and take appropriate action, including deletion of all data associated with the minor's account, without undue delay.
The bggame Platform may contain references to or integrations with third-party services such as payment providers (bKash, Nagad, Rocket) and game studio platforms. While we take reasonable care in selecting our partners, bggame is not responsible for the privacy practices of third-party websites or services. Each third party operates under its own privacy policy. We encourage you to review the privacy policy of any third-party service you interact with in connection with your bggame account.
bggame reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by email to their registered address and/or display a prominent notice within the Platform. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent changes.
Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the Platform and may request account closure in accordance with Section 13 of our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bggame handles your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)
Serving: Players across Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh
Every data transmission between your device and the bggame Platform is protected by SSL/TLS encryption, keeping your login credentials, payment details, and personal information secure in transit.
Personal data is accessible only to authorised staff on a strict need-to-know basis. All internal access is logged, monitored, and subject to regular security audits to prevent unauthorised disclosure.
bggame will never sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data is used exclusively to operate your account and improve your experience on the Platform.
All games on the Platform use certified Random Number Generator technology. Game outcome data is handled with the same rigorous data protection standards applied to all personal and financial information.
We hold your data only for as long as is legally necessary. Once the applicable retention period expires, data is securely deleted or anonymised — it is never kept indefinitely without a clear legal justification.
You have the right to access, correct, delete, or export your personal data at any time. Simply contact our 24/7 support team at [email protected] and we will process your request without unnecessary delay.
Your data is secure, your privacy is protected. Explore our full range of casino games, cricket betting markets, and slots — all with instant bKash, Nagad, and Rocket deposits in BDT.